Store Policies

Return Policy

You may return most new, unopened items sold and fulfilled by UntappedGames.com within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Opened products that were originally sealed cannot be returned. If you are unhappy with a card lot or singles card purchase you may return the product(s) within 14 days for a full refund. Items must be returned in the condition, quantity, and quality they were sent in. The full price of the items excluding the shipping and handling fee will be refunded. Untapped Games reserves the right to modify or terminate this return policy at any time.

Refunds

After we receive and process your return a refund will be processed. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you pay by:

Your refund will go to:

... time until return is processed:

PayPal

Your PayPal Account

1-5 business days

Credit Card

Credit Card

3-5 business days

Bank Account

Bank Account

Up to 10 business days

Check OR

Money Order

Store Credit Balance
(to request a check, email us)

1-5 business days
 

Your Privacy

Untapped Games is committed to protecting your privacy. We only use the information we collect about you to process orders, provide support, and to advertise our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number (if paying by credit card), and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through ConstantContact and you may opt out if you wish to no longer receive newsletters from us or our partners.

How does Untapped Games protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will Untapped Games disclose the information it collects to outside parties?
Untapped Games does not sell, trade, or rent your personal information to companies not affiliated with Untapped Games. Untapped Games may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

Untapped Games may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Untapped Games, our users, or others.

 

Wizards of the Coast Authorized Internet Retailer

As an Authorized Internet Retailer of Wizards of the Coast, we may only ship sealed Magic: the Gathering products within the United States.

As an Authorized Internet Retailer of Wizards of the Coast, we cannot sell sealed Magic: the Gathering products business to business.

In Summary

Untapped Games is committed to protecting your privacy. We use the information we collect on the site to make shopping at UntappedGames.com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent

By using our Web site, you consent to the collection and use of this information by Untapped Games and its parent Magic Universe LLC. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Untapped Games also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and Untapped Games has no control or influence over their policies. Please check the policies of each site you visit for specific information. Untapped Games cannot be held liable for damage or misdoings of other sites linked or otherwise.