Frequently Asked Questions

Where is your store located?

We're located in Pawtucket, Rhode Island.  Here's our address:

545 Pawtucket Ave.
Suite A104
Pawtucket, RI 02860

If you're nearby and interested in picking up your order yourself in order to save on shipping, we're happy to oblige. We do charge a small handling fee for pick-up.

We're easy to get to.  From the side entrance across from Gold's Gym, we're the room just before the stairs at the end of the hall on the right. Let us know when you're dropping by and we'll have your order ready for you. See store location for details.

What hours are you open?

If you'd like to stop by, we're open for customers Monday through Friday from 3 p.m. to 8 p.m.

Why do you charge for pick-up?

 When you come to our location to do pick-up, while we can gladly cut the shipping costs out of the price of the item, we still need to recoup the cost of handling labor by charging for handling. The actual handling surcharge will vary based on item, but it's generally between $1-2.

 Do you accept checks or money orders?

 Yes!  The option to pay by check or money order is available at check out.

Why are you Untapped Games now?  Why not Magic Universe?

When the company started under the banner of "Magic Universe," we primarily sold Magic: the Gathering products, with a few small lots in Yu-Gi-Oh and HeroClix on the side.  As our company grew and new hobbies emerged, we expanded into new venues.

Then, with the advent of our new location and the expansion of our product line-up, we felt that "Magic Universe" no longer captured the breadth of our growing company.  While we still operate on eBay under the name m-universe, we felt that Untapped Games both acknowledged our roots as a Magic: the Gathering seller, and also captured the spirit of our endeavor: a small, gamer-driven company with limitless potential.

 I want to buy a card lot.  Can you put X and Y into it for me?

Currently, we don't customize our lots, and we don't have plans for doing so in the future.  All of our lots are essentially  random assortments that should satisfy all the specifications listed in their item descriptions.  With our singles inventory, however, you can build your own custom deck with the cards we have in stock.  Check back often, our singles inventory is growing all the time!

There's a problem with my order.  Can I get this fixed?

Absolutely.  Whether you're encountering a problem with the site, or you got your order in the mail and something's not right, get in touch with our customer service and explain the problem.  If it was our fault, we'll fix it.  E-mail us at support@untappedgames.com.

The picture on the site showed X.  Why isn't that in my lot?

All of our lots are random assortments, so the actual contents of each lots vary.  While this is great in the sense that you can keep coming back and get different cards each time, it also means that there is no one picture we could take that shows any definite cards that will appear in a given lot.  All of the photos should therefore be understood as stock photos that show possibilities rather than guarantees.

My item is shipping outside of the US.  Can you mark my order as a gift so that I can avoid taxes and customs fees?

Sorry!  We don't want any trouble with the law.  The folks at the post office know us well, and we'd have to have an awkward chat with them if we started dodging taxes for our customers.